1. Privacy Policy

a. Data Collection: We collect personal information for order processing, customer service, and marketing purposes, ensuring confidentiality and security.

b. Data Usage: Information collected is used for order fulfillment, communication, and improving customer experience.

c. Data Protection: We employ industry-standard security measures to protect personal information from unauthorized access or misuse.

2. Shipping and Delivery Policy

a. Shipping Methods: We offer various shipping options based on the destination and complications of the order detailed on quotation.

b. Delivery Timeframes: Estimated delivery times are provided on the quotation and is then finalised on PI.

c. Shipping Costs: Shipping costs are calculated based on the selected shipping method, product weight, and destination.

3. Product Quality and Guarantee

a. Quality Assurance: We guarantee the quality and craftsmanship of our products. Any defects or issues should be reported promptly.

b. Warranty: Specific warranties may apply to certain products. Details are provided upon purchase.

4. Customer Service and Support

a. Communication Channels: We offer multiple communication channels for customer inquiries, feedback, and support.

b. Response Time: We strive to respond to customer queries and concerns within a reasonable timeframe.

5. Intellectual Property Policy

a. Copyright Notice: All content, designs, and intellectual property displayed on our platforms are the sole property of S A Brass Collection.

b. Usage Restrictions: Reproduction, distribution, or modification of our content without explicit permission is prohibited.

6. Compliance and Regulations

a. Legal Compliance: We adhere to local and international laws governing e-commerce, consumer rights, and data protection.

b. Policy Updates: Policies are periodically reviewed and updated to ensure compliance with changing regulations and business practices.